548 Union Street | San Francisco, CA 94133 | Mon - Sat 10a - 4p | 415-242-5590

FREE DELIVERY*. NO MINIMUM. THROUGH December 31th.
Curbside Pickup now available.

Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS | SHIPPING

GENERAL QUESTIONS

  1. Where are you located?
    • 458 Union Street, San Francisco CA 94133
  2. What are your hours?
    • Monday - Saturday, 10am to 6pm
  3. How do I contact you?

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 1 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.

SHIPPING QUESTIONS

  1. Shipping is available within the continental US.
    • We ship Media Mail (no insurance/not trackable) or USPS Priority Mail or UPS Ground (insured/trackable). Your shipping costs will depend on how many items are in your shipment. If you would like your shipment shipped by another method, please contact the store at 415.242.5590 or books@libreriapino.com.